Shipping policy

Shipping Policy – Lola Hair Growth

Thank you for shopping with Lola Hair Growth. We are committed to delivering your order quickly, safely, and efficiently.

1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking information.

2. Shipping Time
Delivery times may vary depending on your location:

• United States: 5–10 business days

• International Orders: 7–15 business days

Please note that shipping times are estimates and may vary due to factors beyond our control, such as customs delays or carrier issues.

3. Shipping Fees
Shipping costs are calculated at checkout based on your location. We may offer free shipping promotions from time to time. We do not pay traffis or customs charges for customers and won't be grounds for a refund if you refuse package

4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this to track your order in real time.

5. Delays & Issues
While we strive to deliver on time, delays may occur due to high demand, weather conditions, or logistics disruptions. We appreciate your patience and understanding.

6. Incorrect Address
Please ensure your shipping address is correct at checkout. Lola Hair Growth is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

7. Lost or Stolen Packages
We are not responsible for lost or stolen packages marked as “delivered.” If this occurs, please contact your local carrier for assistance.

8. Customs & Duties (International Orders)
International orders may be subject to customs fees, taxes, or import duties. These charges are the responsibility of the customer.

9. Contact Us
If you have any questions about your shipment, feel free to contact our support team at any time. We’re here to help!

Thank you for choosing Lola Hair Growth.