Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at results@lolahairloss.com. If your return is accepted, we will provide instructions on how and where to send your package.

Please note that customers are responsible for all return shipping costs. This applies to both domestic and international returns. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us at results@lolahairloss.com with any questions regarding returns.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom products (such as special orders or personalised items)

• Personal care goods (such as beauty products)

• Hazardous materials, flammable liquids, or gases

Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the original item. Once your return has been accepted, you can place a separate order for the replacement item.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at results@lolahairloss.com.